dPrivacy & Cookie Policy

Find out what data we collect, how we use it and how, if you wish, you can be forgotten

The privacy and cookie policy that follows outlines data is collected by Flush Heating & Plumbing Ltd to maintain a professional relationship with our clients and market to consenting potential customers.

If you wish to your data to be deleted and removed, please contact Flush Heating & Plumbing Ltd as follows:

Email: info@flushheating.co.uk
Phone: 020 3633 8096

1. Cookies

By using this website of you consent to the usage of data captured by the use of cookies. Cookies allow us to do multiple things to enhance and improve your browsing experience on our website. If you wish to turn off cookies, please adjust your browser settings. Our website will continue to function without cookies.

We use cookies to track visitors to our website; these details are in no way personal or identifiable details and will never be shared.

Google Analytics

Like many other websites, Flush Heating & Plumbing Ltd use Google Analytics to monitor the number of visitors received, page views, time spend on the website and how you found our website. This information is collected using a cookie and cannot be tracked back to any individual.

Should you not wish for your website visits to be recorded by Google Analytics, you are able to opt-out with the addition of a browser add-on: Google Analytics Opt-out Browser Add-on

2. Privacy

When visiting our website, personal information is only collected and stored when you enquire for a quote or sign up for a welcome 10% discount. If an address is provided you will only receive information relevant to that address – where plumbing materials installed have a guarantee as necessary Flush Heating & Plumbing Ltd shall be in touch to help maintain these.

If you do not wish to receive emails such as invoices, guarantee reminders or landlord gas safety reminders, please email us (info@flushheating.co.uk) to have your data removed.

3. Personal identification

We may collect personal identification information from users in a variety of ways, including, but not limited to when users visit our site, subscribe to our newsletter or fill out a form, and in connection with other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate: name, email address and phone number.

Unless we have your permission, or unless required to do so by law, we will never sell, distribute or lease any personal information to a third party.

4. How your data is protected and stored

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site.

All collected and stored data is kept, and processed, securely to prevent unauthorised access, alteration, disclosure or destruction, including but not limited to: Personal information, username, password, guarantee, service reminder and transaction information.

To have your customer information updated or removed please contact us using email address info@flushheating.co.uk.

5. Shared personal data

We do not sell, trade, or rent users’ personal identification information to others. Where plumbing materials require registering (for guarantee, building control or legislative purposes) installation address and customers details are typically shared, if you do not wish this data to be shared please email info@flushheating.co.uk.

6. Cookie & Privacy Policy updates

From time to time, we may use customer information for new, unanticipated uses that have not been previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our website to notify you of these changes.

For these new purposes, we will only use data collected from the time of the policy change forward. If you are concerned about how your information is being used, you should check back at our website periodically.